Legal

Policies

By using Cratheon, you agree to the terms and policies described below.

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Terms of Service

1. Nature of the Platform

Cratheon is a clinical knowledge support platform that provides informational, educational, and evidence-based synthesized content.

The platform may be accessed by physicians, healthcare professionals, students and trainees, researchers, educational users, and general non-medical users depending on account category and access model.

Cratheon:

  • Does NOT provide medical advice
  • Does NOT replace clinical judgment
  • Does NOT establish a doctor-patient relationship
  • Does NOT provide emergency medical guidance

The platform is intended solely as an informational and educational support tool.

2. Eligibility

Users may include licensed physicians, healthcare professionals, healthcare trainees, students, researchers, educational users, and other non-professional users accessing the platform for informational or educational purposes.

Certain platform features, usage limits, and benefits may depend on account category and verification status.

Cratheon reserves the right to request verification documents, licensing information, institutional affiliation, or additional identification for certain account categories.

Users must be at least 18 years old to access or use the platform. Cratheon does not knowingly permit access by individuals under 18 years of age. If Cratheon becomes aware that a user is under 18, the account may be suspended or removed.

3. Account Types and Verification

Cratheon may offer different account categories, access levels, usage limits, trial periods, subscription models, and platform features depending on user role and verification status.

Verified Physicians

Verified physicians may receive recurring daily free token allowances, daily token renewal, physician-specific features, specialty workflows, and optional premium subscription access for expanded or unlimited usage.

Verification may require medical license number, physician registration information, institutional affiliation, and country-specific physician validation.

Fraudulent verification attempts may result in suspension, restriction, account termination, and reporting to applicable regulatory, licensing, or law enforcement authorities where permitted or required by law. Providing false physician licensing information, impersonating licensed healthcare professionals, or submitting fraudulent professional credentials may violate applicable civil, regulatory, or criminal laws depending on jurisdiction.

Healthcare Professionals

Healthcare professionals (including nurses, nutritionists, physiotherapists, pharmacists, psychologists, and other healthcare-related professionals) may receive limited free introductory access, limited daily token access during introductory periods, and premium subscription options thereafter.

Students & Trainees

Medical students, residents, trainees, and academic users may receive limited free introductory access, educational platform access, and premium subscription options thereafter.

General Users

Non-medical users may access the platform strictly for informational and educational purposes only. General users do not receive medical advice and must not rely on the platform for diagnosis or treatment decisions. General users may receive limited introductory access before requiring a premium subscription.

Cratheon reserves the right to request additional verification, modify account eligibility, limit access, change usage models, apply subscription requirements, modify feature availability, and update account structures at any time.

4. No Medical Advice

All content is informational and educational only.

The platform does not provide individualized medical advice, diagnosis, treatment recommendations, emergency guidance, or physician-patient relationships.

Users must independently verify all information. The platform must not be used for self-diagnosis, self-treatment, emergency medical decisions, or as a substitute for consultation with qualified healthcare professionals.

5. AI Limitations & Disclosure

Cratheon uses artificial intelligence systems and may utilize third-party large language models to generate outputs.

AI-generated content:

  • May contain errors
  • May be incomplete
  • May be inaccurate
  • May be outdated
  • May omit important information
  • May vary between interactions

No guarantees of accuracy, completeness, clinical appropriateness, or outcomes are provided. All users must independently evaluate and verify information generated by the platform.

6. Professional Responsibility

All clinical decisions and actions are the sole responsibility of the user. Users acknowledge that healthcare information is complex, AI-generated outputs may contain inaccuracies, and reliance on platform content occurs entirely at the user's own risk.

7. Emergency Disclaimer

Cratheon must not be used during medical emergencies or urgent health situations. Users should immediately contact local emergency services or qualified healthcare professionals when urgent care is needed.

8. Prohibited Use

Users must NOT:

  • Input identifiable patient data (PHI)
  • Rely solely on the platform for diagnosis or treatment
  • Use the platform as a substitute for professional judgment
  • Use the platform for unlawful activities
  • Impersonate licensed healthcare professionals
  • Submit fraudulent credentials or verification information

9. Token-Based Usage Model

Tokens represent access to platform computational usage capacity only.

Tokens:

  • Are non-transferable
  • Are non-refundable except where required by law
  • Have no monetary value
  • May expire

Token allocation, renewal frequency, subscription requirements, trial periods, and platform benefits may vary according to account category, verification status, country, specialty, promotions, and business model changes.

Cratheon reserves the right to limit usage, throttle requests, suspend abusive accounts, modify token limits, modify subscription models, change feature availability, update account eligibility, and modify access rules at any time.

Payment is for platform computational usage capacity only, and not for medical advice, ownership of content, clinical guidance, or guaranteed outcomes.

10. Intellectual Property

Cratheon does not store or reproduce copyrighted full-text medical materials. All outputs are independently generated summaries based on general medical knowledge, publicly available information, and AI synthesis processes. Outputs do not replicate proprietary content.

The platform does not claim to be trained on proprietary medical databases unless explicitly licensed.

Users may not:

  • Scrape the platform
  • Reproduce outputs commercially
  • Create derivative commercial datasets
  • Extract data at scale

11. Data & Privacy

Cratheon does not collect identifiable patient data and processes user data solely for platform operation. Data may be processed globally in compliance with GDPR, LGPD, DPDP Act, APPI, and other applicable laws.

General users and healthcare users alike are strictly prohibited from entering identifiable patient data.

12. Regulatory Position

Cratheon is NOT a medical device, is NOT intended for diagnosis or treatment, and is NOT intended to replace physician judgment.

13. Limitation of Liability

To the maximum extent permitted by law, Cratheon is NOT liable for clinical decisions, medical outcomes, treatment decisions, misuse of platform content, errors or omissions, incomplete outputs, or reliance on AI-generated information.

14. Governing Law

Primary jurisdiction: Delaware, USA. Additional regional provisions may apply depending on user location and applicable law.

15. Consumer Rights

Nothing in these Terms limits rights that cannot be waived under applicable law.

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Important Disclaimer

Cratheon is NOT a medical device and does NOT provide medical advice.

Content is generated by artificial intelligence and may be incomplete, inaccurate, or outdated, or inappropriate for specific situations.

All clinical decisions are the sole responsibility of the user.

Users must:

  • Independently verify all information
  • Not input identifiable patient data

This platform is intended solely as an informational and educational tool.

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Data Processing Addendum (DPA)

Scope

This DPA governs processing of personal data by Cratheon.

Roles

  • User: Controller
  • Cratheon: Processor

Categories of Data

Allowed:

  • Account data
  • Usage data

Prohibited:

  • PHI
  • Identifiable patient data

Security Measures

Cratheon implements:

  • Encryption in transit
  • Encryption at rest
  • Role-based access control (RBAC)
  • Audit logging
  • Continuous monitoring

International Transfers

Data may be processed globally with appropriate safeguards.

Data Subject Rights

Users may request:

  • Access
  • Correction
  • Deletion
  • Portability
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Global Compliance

Cratheon operates globally and complies with applicable data protection laws, consumer protection laws, and healthcare-related regulations.

Applicable frameworks may include:

  • GDPR (EU)
  • LGPD (Brazil)
  • DPDP Act (India)
  • APPI (Japan)
  • Applicable US and Middle East regulations

Users may have rights including:

  • Access
  • Correction
  • Deletion
  • Portability

Where required by local law, regional provisions prevail over these Terms.

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HIPAA-Safe Policy

Cratheon is not a HIPAA-covered entity or business associate. The platform is not designed to store, process, or transmit protected health information (PHI).

Users are strictly prohibited from entering:

  • Patient names
  • Dates of birth
  • Medical record numbers
  • Social security numbers
  • Any identifiable patient information

Cratheon is intended as a general clinical knowledge support platform and not for patient-specific usage.

Technical safeguards may include:

  • PHI detection
  • Prompt filtering
  • Anonymization
  • Encryption
  • Access control
  • Audit logging
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Premium Modules & Future Features

Cratheon may, at its sole discretion, introduce new specialty modules, premium clinical tools, enterprise features, educational products, advanced AI workflows, institutional integrations, calculators, longitudinal systems, research tools, or other platform services.

Certain modules, features, specialties, or services may require separate subscriptions, require additional payments, have independent pricing structures, not include free trial access, not include free token allocations, or operate independently from standard premium plans.

Access models, token policies, pricing structures, feature availability, subscription benefits, and eligibility rules may be modified at any time at Cratheon's sole discretion.

Cratheon reserves the right to:

  • Create standalone paid modules
  • Restrict access to specific specialties or features
  • Modify or discontinue trial access
  • Change token allocation models
  • Bundle or unbundle services
  • Introduce institution-specific or enterprise-only features without prior notice

Nothing in these Terms guarantees permanent access to any feature, specialty module, token structure, pricing model, or subscription benefit.

Last updated: 2025 · Back to Cratheon